Frequently Asked Questions
Everything you need to know about your Christmas shopping experience.
What shipping methods do you offer?
We provide standard and express shipping options across Europe. All holiday orders are tracked to ensure they arrive safely at your doorstep for the festivities.
How can I track my holiday order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's journey in real-time.
What is your return policy for seasonal items?
We offer a 14-day return window from the date of delivery. Items must be unused, in their original packaging, and include all festive tags to be eligible for a refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital payment methods to make your checkout process seamless.
Are the Christmas decorations handcrafted?
Many of our products at Štorija o Božiću are carefully curated and handcrafted by artisans to ensure high quality and a unique touch for your holiday home.
Do you offer gift wrapping services?
Yes, we offer premium holiday gift wrapping. You can select this option at checkout and even include a personalized message for your loved ones.